Privacy Policy
Last updated: 4 October 2026
This Privacy Policy explains how VELÁ ("we", "us") collects, uses and protects your personal information when you visit or buy from this website. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you give us: your name, delivery and billing address, email address and phone number when you place an order, contact us or sign up to our emails.
- Order information: the products you buy, order value and payment method.
- Device and usage information: IP address, browser, device type, pages viewed and how you reached our site, collected through cookies and similar technologies.
Payment information: online payments are processed securely by our payment partners (such as Razorpay) and Shopify. We do not see or store your full card number, CVV, UPI PIN or net-banking password.
2. How we use your information
- to process, ship and deliver your orders, including Cash on Delivery orders;
- to send order confirmations, shipping updates and respond to your questions;
- to process returns, refunds and replacements;
- to prevent fraud and keep our store secure;
- to improve our website and products;
- to send you offers and news, only if you have agreed. You can unsubscribe at any time.
3. Who we share it with
We share only what is needed with service providers who help us run the store: our e-commerce platform (Shopify), payment gateways (such as Razorpay), courier and logistics partners, and email/SMS providers. They may only use your information to provide their services to us. We do not sell your personal information. We may disclose information if required by law or by a government authority.
4. Cookies
We use cookies to keep your cart working, remember your preferences and understand how our site is used. You can control cookies in your browser settings; some parts of the site may not work properly without them.
5. Data security and retention
We use reasonable security practices to protect your information. We keep it only as long as needed for the purposes above, or as required by law (for example, for tax and accounting records).
6. Your rights
You can ask us to access, correct or delete your personal information, or withdraw consent to marketing, by writing to hello@getvela.us. We will respond within a reasonable time and as required by law.
7. Children
Our website is not intended for children under 18, and we do not knowingly collect their personal information.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its "last updated" date.
9. Grievance Officer and contact
Grievance Officer, VELÁ
Jannat Apt, Milan Nagar Path, Guwahati, Assam 781038, India
Email: hello@getvela.us