Contact information
Real humans, quick replies.
Get in touch
Email: Response time: Within one business day (Mon–Fri, 9am–5pm ET)
For the fastest response, please include your order number (starts with #VELA-) when you write in.
What we can help with
- Order status, tracking, and delivery questions
- Returns, refunds, and exchanges
- Product questions (size, care, materials)
- Wholesale, press, and collaboration enquiries — please add "Wholesale", "Press", or "Collab" to your subject line
- Website issues, bug reports, or feedback
Business address
MOONRISE COMMERCE 30 N Gould St Ste R, Sheridan, WY 82801, United States
(This is our business address for correspondence. Please do not send returns to this address — email us first at for a prepaid return label.)
Follow us
- Instagram: @thevela.us
Media & press
For interviews, samples, or feature requests, email with "Press" in the subject line.