Contact Us

Real humans, quick replies.

Get in touch

Email: hello@getvela.us Response time: Within one business day (Mon–Fri, 9am–5pm ET)

For the fastest response, please include your order number (starts with #VELA-) when you write in.

What we can help with

  • Order status, tracking, and delivery questions
  • Returns, refunds, and exchanges
  • Product questions (size, care, materials)
  • Wholesale, press, and collaboration enquiries — please add "Wholesale", "Press", or "Collab" to your subject line
  • Website issues, bug reports, or feedback

Business address

MOONRISE COMMERCE 30 N Gould St Ste R, Sheridan, WY 82801, United States

(This is our business address for correspondence. Please do not send returns to this address — email us first at hello@getvela.us for a prepaid return label.)

Follow us

  • Instagram: @thevela.us
  • TikTok: [@velacompany]

Media & press

For interviews, samples, or feature requests, email hello@getvela.us with "Press" in the subject line.